We have a policy of Return/Replacement within 10 days of delivery of the Product. In case, if you received a damaged product, it must be reported to us within 24 hours of delivery.
Guidelines for Returns & Replacement:
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- Missing parts/accessories.
- In case of returning the product, customer needs to inform us within 10 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 24 hours of delivery.
- If the product is delivered defective or damaged, in that case customer needs to inform us through Email (Customer@incustrialadda.in) within 24 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
Steps to follow to Return a Product
Customer should intimate us through email within 10 days of receiving the order. Customer has to make sure that
- A The product is unused. Not even once
- B Brand packaging should remain intact.
- C Invoice should be available
- D All the tags/labels should be available
- - We will raise a request for Reverse pickup.
- - Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
- - Customer will have to send the product on his own to us only through India post at the below mentioned address once the request for reverse pickup is raised:
IndustrialMegamart, Plot No. 42/36, Industrial Area Site 4,
Sahibabad Ghaziabad, Uttar Pradesh - 201010
Once sent, customer needs to share the Courier slip along with the following bank details at Customer@Industrial Megamart@.in:
- Account number
- Account holder name (Same as registered with IndustrialMegamart.in)
- IFSC Code
- Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
- If any damage/defect etc is found from Industrial Megamart end, we will try to arrange a replacement; however, it depends on the availability of the product.
- In case of refund, money will be refunded to the customer.
- Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.
- - Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
- - If any damage/defect is found from Industrial Megamart end, we will try to arrange a replacement; however, it depends on the availability of the product.
- - In case of refund, money will be refunded to the customer.